The question of whether VoIP can provide the same level of audio quality as regular traditional phone lines is one that is raised by many people new to VoIP. Here we give you some idea of what to expect when relaying your audio calls over the internet and how you can ensure the best service delivery.

According to Brix Networks, a company that creates monitoring and diagnosis tools for VoIP, the quality of calls over VoIP, in general, is getting worse. A recent study highlighted that nearly 20% of all calls were of unacceptable quality, a rise over last years figures.

At first hand this might sound all doom and gloom but the reason for this decrease in VoIP sound quality is competing services fighting for bandwidth over the same line. Especially with the recent explosion of video and poor bandwidth management at the user level, applications demanding higher bandwidth will be allocated higher bandwidth. Expect to see this change in future as the modern internet is called to account to distribute traffic in a more effective and fair manner.